1.Kwestie: The miner works without hash rate. One of the hash board’s temperature exceeds 80 degrees.
Reason: A lump of fever bury is not glued on or dropped off.
Solution: Liquidate the hash houtvezelplaat that exceeds 80 degrees to repair.
Note: If large quantities of hash boards’ temperature exceeds 80 degrees, please add cooling devices, spil it will lead to the high temperature protection. And the miner is lightly get defective working ter the high temp environment.
Two.Punt: The hash rate is te the normal range, but there is no temp shown on the Miner status (The hash houtvezelplaat is lightly get burnt if there is no temp shown on when the real temp is high)
Reason: The detector is bruised on one of the hash houtvezelplaat that lead to the other two hash boards have the issues on display.
Solution: Test the Three hash boards one by one to controller and let it running for about Five minutes, find out the issued hash houtvezelplaat and ship it back to repair.
Trio.Punt: The hash rate is lower than normal. There is “X” shown on the ASIC status.
Reason: The chip is bruised, which resulted ter the loss of hash rate on one hash houtvezelplaat.
Solution: If that hash houtvezelplaat works well, you can keep it. There is no need to repair it until the hash houtvezelplaat is totally defective.
Four.Punt: The hash rate is lower than normal. There are a loterijlot of “X” s shown on the ASIC status of one hash houtvezelplaat.
Reason: The chips are bruised, which lead to the entire hash houtvezelplaat running abnormal.
Resolution: Eliminate the hash houtvezelplaat to repair.
Five.Punt: The hash rate is lower than normal. There are a lotsbestemming of “-” s shown on the ASIC status of one hash houtvezelplaat.
Reason: It may be caused by the instability of the power supply voltage or the defective hash houtvezelplaat.
Solution: Very first of all, please substitute the power and Eighteen speld cable to attempt. If it doesn’t work, please eliminate the hash houtvezelplaat to repair.
6.Kwestie: The hash rate is lower than normal. Some chips are lost. The hash rate is only Two/Three of the normal.
Reason: It wasgoed caused by chain scission of chips
Solution: Liquidate the hash houtvezelplaat to repair.
7.Punt: The miner works without hash rate. There is X.X.X.X shown on the Hardware Version. Hash houtvezelplaat cannot be detected. There is no information shown on the Miner status interface.
Cause: The firmware of miner is lost.
Solution: Power off the miner and reset it to see if that worked
8.Kwestie: The miner works without hash rate. There is 0.0.0.0 shown on the Hardware Version. Hash houtvezelplaat cannot be detected. There is no information shown on the Miner status interface.
Reason: The firmware of miner cannot be detected.
Solution: Power off the miner and reset it to see if that worked
9.Kwestie: The miner works with normal hash rate when it wasgoed booted firstly. After a while, there is no hash rate.
Reason: One of the ventilatoren wasgoed not detected. Only when two ventilatoren are detected can miner work well.
Solution: Switch the fan and IO houtvezelplaat ter turn to find out which one is defective.
Ten.Kwestie: A large number of antpools enhanced unreasonably. Hash rate is normal. There is no use resetting the router.
Reason: One of the computers ter the network has bot captured by viruses.
Solution: Find poisoned pc. Kill the virus or format it.
11.Kwestie: Miner can’t find IP. Crimson light flashing. Green light does not shine.
1.Reason:the Miner is not connected with the internet.
Solution: test the cable and the setting of the internet (DHCP Proefje is needed)
Two.Reason: the program of the proces is not commenced.
Solution: Reset the power for several times.
Trio.Reason: the application of miner is lost (when the four green LED light on the right of internet access.
Solution: picture verkeersopstopping to SD card for System Recovery spil below, https://enforum.bitmain.com/bbs/topics/2891
12.Kwestie: the miner doesn’t work after powering on. There is no use substituting the PSU.
Reason: There is a brief circuit inwards one of the hash houtvezelplaat. It leads to automatic protection. The miner will get burnt powered by the PSU of poor quality.
Solution: 1. Test the miner with multimeter to find which part is defective. Eliminate the defective part to repair.
Two. Ship back the unit to repair.
Three. Switch the control houtvezelplaat and the hash houtvezelplaat separately with good miner to test.
13.Kwestie: PSU can’t work but fan is running. Miner works well after switching PSU.
Reason: The PSU is defective. The PSU’s fan is powered by different output. It can’t be judged by whether the fan rotation power is normal.
Resolution: Ship back the PSU to repair.
14.Kwestie: Miner restore factory setting after powering off.
Reason:The software te BB Houtvezelplaat is bruised.
solution:Photo SD card. Upgrade the firmware with the SD card.
Production Tutorials: http://v.youku.com/v_show/id_XMTU0MDUwNTkzMg==.html?from=y1.7-1.Two
15.Punt: The hash boards are extensively defective resulting from the frequent network disconnection and continuous power supply
Reason: The miner attempted to connect network frequently, which lead to program error ter hash houtvezelplaat.
Solution: You need to write a fresh program into hash houtvezelplaat with programmer.
16.Punt: Miners work well for serval month and then miners commence to be abnormal ter large scale.
Reason 1. The hash boards were corroded by Moist air and lots of dust.
Resolution: Liquidate the defective hash boards, dust the miner and reduce air humidity.
Reason Two. a large amount of dust, resulting ter congestion te cold air duct of miner. Fever can’t be discharged. (Catkins are likely to cause internal miner cold road congestion)
Solution: Liquidate the defective hash boards, dust the miner and add dust elimination.
17.Kwestie: The machine is defective when network switched
Reason: Due to network setup, miner can’t find IP.
Solution: Power off and reset it.
Eighteen.Isue: S7 died after running for a while. It runs again after rebooting.
Reasons 1. Temperature exceeds 80 degrees. It leads to the high temperature protection
Solution: Separate the cold and hot air. Increase the amount of air flow.
Reason Two. The PGA ter BB houtvezelplaat weld bad, which lead to miner’s down.
Solution: Liquidate the BB houtvezelplaat to repair.
Nineteen.Punt: PSU can’t work but fan is running. All the indicators are off.
Cause: The control houtvezelplaat cannot get power spil the power section circuit ter IO houtvezelplaat is bruised.
Solution: Switch the BB Houtvezelplaat and IO Houtvezelplaat with good miner to troubleshoot the defective parts.
how this my punt
Hi, mie fresh S9 it doesnt works with the Three has houtvezelplaat, i can see one of them te the miner status. What can i do?
Hi, my S9 after working a few weeks is only detecting Two hashboards. I attempted switching the hashboard to a good miner and wasn’t detected either. Also switched a good hashboard to the bad miner, and wasgoed working Ok. I believe the hashboard is violated, I can’t get it detected ter any of my miners. Should I send it to repair?
If you have not already done so please email us at [email protected] Wij can help you with your specific kwestie.
I’m having trouble with Punt #7. I get the hardware version x.x.x.x and no “miner status” information. however, when i run a reset, the information is shown for a while, about 01 minute then it goes wit again. The information shown with the default settings is inbetween normal, no x’s found on ACIS Status, and Temperature around 50 C.
I’ve bot looking for a firmware update, but i’m not sure wich one to install. Nosey thing, I own 02 Antminers S7, and both came up with the same punt at the same time. so i do not think it is related to hardware problems
Any information you can provide will be very helpful
Hi Rafael. Thank you for submitting a toegangsbewijs. I have responded to the toegangsbewijs with the information that you requested.
Hi, i have an S9, and one of the boards showme a lots of “x”, then i restart my miner, from the control panel, now the houtvezelplaat doesnt turn on. Only two of the Trio boards turns on the crimson led ter the houtvezelplaat, and the bruised card does’nt commence, explosion or turn on. I need to eliminate the bruised houtvezelplaat to send it bitmain. Please help.
I have my s7 cards have bot hurting, sometimes when the frequency of 700 to 600 step back on sometimes not and ter one of the cases the card comes on but the s7 does not have the same power does not reach Four.73
note:ter this example the machine had only on card waterput it at 600 and set the Trio then appeared Trio lit and at the time under the speed restart it and waterput it ter 700 and wasgoed thus
note: ter this case the only way to commence the very first card wasgoed to waterput the frequency te 600 and yet not hashea at the speed that should
All 17 of my miners stopped working at the same time and now say “socket connection failed. ” Please help!
Good morning, I request your help since my S9 has introduced a problem.
I am able to get a IP address on my L3+ But I am incapable to connect via the PC to the Backdoor portal . Air ter fan spins at startup the exhaustr ventilatoren spins toward the end of the boot process at high speed only. the inter netwerken lights flash green then they go out then come back and then I get a Blinking crimson light and it turns into a solid crimson light. PLEASE PLEASE Help Mij. Most gracious.
Hi, please submit a support toegangsbewijs so that wij can help you troubleshoot. You can submit the toegangsbewijs right from our web webpagina.
I have a problem. Chain # 6 is not shown ter the tabs “Miner status”.
Chain # 7 does not demonstrate the temperature of chip 1 and chip Two.
GH / s (rt) – 10995.
I turn on the s9, the crimson led light on the chain # 6
What should I order for repair? I still have a assure.
Same kwestie for mij #6. One of my hashing boards does not display up or work anymore. It seems many of us with S9’s are having this problem right now. I’m so upset. I waterput so much into this. What do I do now? Can’t you just send mij a replacement hash houtvezelplaat asap please?
I am eyeing numerous people this month with the same problem spil mij, One hashing houtvezelplaat and temps and zero’s no longer vertoning up or works anymore. Has this problem bot addressed for anyone?
Hi Edward, please submit a support toegangsbewijs so that wij can help you troubleshoot. Please include screen prints of the miner status and the miner overview, and a picture of the SN tag that shows the hash rate.
Yes I have submitted support tickets and I just added screenshots te the reply section of the support e mail. Can you confirm you have received it? I’m so stressed out overheen this right now bot up all night. Please advise. Thank you.
They will not send you a fresh card (panel), I wasgoed told to ship the device entirely to China. You are fortunate, there is a service center te the USA, but te Russia there is not. I asked to send mij a toverfee, I will install it myself. Have refused. I can not send, one of my devices wasgoed lost and three months I can not find out what’s wrong with my device.
This is horrible news. It seems like if the other two boards are working fine then sending a replacement houtvezelplaat would be the best option. I am still under warranty but I truly do not want to send the entire machine back and pay shipping te addition to losing the mining profits and risk more harm or the miner getting lost ter the mail. This deepthroats. I talked bitmain up a lotsbestemming and referred a loterijlot of friends and now I am truly worried. I wasgoed told by support when I ordered that thesis machines should last for years. I’ve taken superb care of it and spent all this time and money for a costly terugwedstrijd and headache? So bummed out right now. I don’t even want the Two L3+ I ordered. What’s the point if they pauze so soon and repair is so hard? Wishing I never determined to mine right now guess everyone wasgoed right.
Hi Edward, I just sent you instructions to very first attempt resetting the miner. That sometimes fixes the kwestie and avoids the need to ship the machine for repair.
I attempted resetting and loading the firmware you sent mij and it is still the same problem. One hash houtvezelplaat has totally disappeared from my mining status screen and is 1/Trio less the hashing power. I emailed you all the screenshots you requested spil well, Please help mij thank you.
I truly hope bitmain can do right by mij for this. I have bot a loyal customer. I have placed several other orders with you and spread a lotsbestemming of good word about you on facebook and referred many friends. Please help mij out on this I have placed much faith te you and am very jumpy right now about my S9 I’ve only had it a few months.
I have fresh batch of L3+ and 1 of the units hashboard is not working. please send fresh houtvezelplaat.
I am so upset. I have bot patient and followed every step of your repair process with my S9 which is still under warranty. I created a support toegangsbewijs, troubleshooted with support, wasgoed instructed to pay shipping and ship the entire miner to California for repair, which I did. I received an e mail telling repair or replacement of my cracked hash houtvezelplaat wasgoed finish and I would have my S9 back te total working condition te Three days. I wasgoed very amazed by support and the warranty process at this point even however I had spent so much time on this and paid for shipping. Received mu miner yesterday and it is te the same precies condition. It still does NOT work and the same hash houtvezelplaat is still cracked and my S9 still only hashes at Two/Trio of it’s hashing power. Why? Why would you waterput mij through all this work and have mij pay shipping and just send back the miner to mij ter the precies same condition? Why? I have bot so polite. I have followed all your repair instructions and I am still under warranty. Why are you putting mij through so much trouble? I don’t understand and feel like just providing up on mining all together.